TERMS AND CONDITIONS
Nerva Studios L.L.C
Effective Date: 28 February 2026
Last Updated: 28 February 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between Nerva Studios L.L.C ("Nerva Studios", "we", "us", or "our") and you, the client or user ("Client", "you", or "your"), governing your access to and use of our website at www.nervastudios.com and our Voice AI, CRM automation, and booking automation services (collectively, the "Services").
By accessing our website, signing up for our Services, or clicking to accept these Terms, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or organisation, you represent that you have authority to bind that entity.
If you do not agree to these Terms, you must not use our Services.
Nerva Studios provides AI-powered business automation services including:
• Voice AI Agents: Inbound and outbound call handling powered by artificial intelligence
• Booking Automation: Automated calendar management and appointment scheduling
• CRM Integration: Synchronisation with third-party CRM platforms including HubSpot and Salesforce
• Call Reporting: Performance reporting on call volumes, outcomes, and agent activity
Services are provided on a subscription basis as set out in the pricing plan selected by the Client at the time of sign-up. Nerva Studios reserves the right to modify, suspend, or discontinue any feature of the Services at any time, with reasonable notice provided to existing clients.
Services are offered under three subscription tiers: Starter, Growth, and Pro. Each tier includes a defined allocation of AI call minutes per month, as specified on our pricing page. The current plans are:
• Starter: 300 included minutes per month at $149 USD/month
• Growth: 500 included minutes per month at $199 USD/month
• Pro: 1,000 included minutes per month at $299 USD/month
Pricing is subject to change. We will provide at least 30 days written notice before any price changes take effect for existing subscribers.
A one-time setup fee is applicable upon sign-up, varying by tier. This fee covers onboarding, system configuration, and initial setup of your Voice AI agent. Setup fees are non-refundable once onboarding has commenced.
If your usage exceeds the included minutes in your subscription tier, overage charges of $0.20 USD per minute will apply. Overage charges are calculated monthly and billed in addition to your subscription fee.
Subscriptions are billed monthly in advance. Payment is due on the same day each month as your initial subscription date. We accept payment via the methods listed on our website. All prices are in USD unless otherwise stated.
In the event of a failed payment, we will attempt to retry the charge. If payment is not received within 7 days of the due date, we reserve the right to suspend access to the Services until payment is made.
All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying any taxes applicable in your jurisdiction including GST (Australia), VAT (United Kingdom), or VAT (South Africa). Where Nerva Studios is required to collect such taxes, they will be added to your invoice.
Nerva Studios may offer demo sessions or trial periods at its discretion. Any demo or trial is provided for evaluation purposes only. We reserve the right to terminate a demo or trial at any time without notice. Conversion to a paid subscription requires acceptance of these Terms and payment of applicable fees.
As a Client, you agree to:
• Provide accurate and complete information during sign-up and throughout your use of the Services
• Use the Services in compliance with all applicable laws and regulations in your jurisdiction
• Obtain all necessary consents from individuals whose calls are handled by our Voice AI agents, including any consents required under telecommunications, privacy, or consumer protection laws
• Notify callers that their calls may be recorded and handled by artificial intelligence, as required by law in your jurisdiction
• Not use the Services for any unlawful, fraudulent, deceptive, or harmful purpose
• Not attempt to reverse engineer, copy, or replicate our platform or underlying technology
• Keep your account credentials confidential and notify us immediately of any unauthorised access
• Ensure that your use of CRM integrations complies with the terms and conditions of those third-party platforms
You must not use the Services to:
• Make or facilitate unsolicited automated calls in violation of applicable telemarketing or spam laws
• Harass, abuse, threaten, or deceive any person
• Transmit any content that is unlawful, defamatory, obscene, or invasive of another's privacy
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the integrity or performance of the Services or related systems
• Attempt to gain unauthorised access to any part of our platform or related systems
Nerva Studios reserves the right to suspend or terminate your account immediately and without notice for any breach of this Acceptable Use Policy.
All intellectual property rights in the Services, including our platform, software, AI models, branding, website content, and documentation, are owned by or licensed to Nerva Studios L.L.C. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use the Services as described herein.
You retain ownership of any data, content, or information you provide to us in connection with the Services ("Client Data"). By using the Services, you grant Nerva Studios a limited, non-exclusive licence to process Client Data solely for the purpose of providing the Services to you.
We will not use your Client Data for any purpose other than service delivery, technical support, and quality assurance unless required by law or with your explicit consent.
If you provide us with feedback, suggestions, or ideas regarding the Services, you grant Nerva Studios an unrestricted, royalty-free licence to use such feedback for any purpose, including improving our Services.
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law or court order.
Our collection and use of personal information in connection with the Services is governed by our Privacy Policy, available at www.nervastudios.com/privacy-policy, which is incorporated into these Terms by reference.
Where Nerva Studios processes personal data on behalf of a Client in the course of providing Services, the parties acknowledge that the Client is the data controller and Nerva Studios acts as a data processor. In such circumstances, we will process personal data only in accordance with the Client's documented instructions and applicable data protection laws including the UK GDPR, the Australian Privacy Act 1988, and the South African POPIA.
Clients are responsible for ensuring that their use of the Services complies with applicable data protection laws in their jurisdiction, including obtaining necessary consents from their customers.
Our Services integrate with third-party platforms including voice infrastructure providers, CRM systems, and payment processors. Your use of such third-party services is subject to their respective terms and conditions. Nerva Studios is not responsible for the availability, accuracy, or performance of third-party services.
We currently use Vapi for voice AI infrastructure. Changes to third-party providers may affect the Services. We will endeavour to provide reasonable notice of any material changes to our technology stack that may affect your experience.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Nerva Studios does not warrant that:
• The Services will be uninterrupted, error-free, or completely secure
• The Voice AI will achieve any specific accuracy rate or call handling outcome
• The Services will meet all of your requirements or expectations
Nothing in these Terms excludes or limits any statutory guarantee or warranty that cannot be excluded or limited under applicable consumer protection laws in Australia, the United Kingdom, or South Africa.
To the maximum extent permitted by applicable law, Nerva Studios shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or loss of goodwill, arising out of or in connection with your use of the Services.
Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total fees paid by you to Nerva Studios in the three (3) months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be lawfully excluded under Australian Consumer Law, the UK Consumer Rights Act 2015, or applicable South African law.
You agree to indemnify, defend, and hold harmless Nerva Studios L.L.C, its officers, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of any applicable law or third-party rights; or (d) your failure to obtain required consents from individuals whose calls are handled by our platform.
These Terms commence on the date you first access or use the Services and continue until terminated in accordance with this clause.
You may cancel your subscription at any time by providing written notice to info@nervastudios.com. Cancellation will take effect at the end of the current billing period. No refunds are provided for unused portions of a billing period.
We may suspend or terminate your access to the Services immediately if:
• You breach any provision of these Terms and fail to remedy the breach within 7 days of notice
• You fail to make payment when due
• You use the Services in a manner that we reasonably believe is unlawful or harmful
• We are required to do so by law or regulatory authority
Upon termination, your right to access the Services ceases immediately. We will provide you with a reasonable opportunity to export your Client Data within 30 days of termination, after which we may delete your data in accordance with our Privacy Policy. Clauses that by their nature should survive termination (including confidentiality, intellectual property, limitation of liability, and indemnification) will continue in force.
These Terms are governed by the laws of the jurisdiction in which the Client is domiciled, as follows:
• Australian Clients: Laws of New South Wales, Australia
• United Kingdom Clients: Laws of England and Wales
• South African Clients: Laws of the Republic of South Africa
• All other Clients: Laws of New South Wales, Australia
In the event of a dispute arising out of or in connection with these Terms, the parties agree to first attempt to resolve the dispute through good faith negotiation. If the dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the courts of the applicable jurisdiction set out above.
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
• These Terms, together with our Privacy Policy, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements or understandings.Entire Agreement:
• We may update these Terms from time to time. We will notify you of material changes by email or via a notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.Amendments:
• Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• You may not assign your rights or obligations under these Terms without our prior written consent. Nerva Studios may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Neither party will be liable for failure to perform obligations due to circumstances beyond their reasonable control including natural disasters, government actions, or infrastructure outages.
• All notices under these Terms must be in writing and sent to info@nervastudios.com or to the email address associated with your account.
If you have any questions about these Terms, please contact us:
Nerva Studios L.L.C
Email: info@nervastudios.com
Website: www.nervastudios.com
These Terms and Conditions were prepared for Nerva Studios L.L.C and are effective as of 28 February 2026. This document is provided for informational purposes. Nerva Studios recommends periodic review by a qualified legal professional to ensure ongoing compliance with applicable laws across all operating jurisdictions.